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Hotel Employee

Cropped portrait of housecleaner rolling towels on bed while cleaning bedroom and preparing everything for clients to move in, making room look neat and tidy. Maid on duty trying her best
27
Jun

Course Description

Hotel Employees serve the basic function of ensuring the business runs smoothly, by fulfilling a great variety of posts. All departments or aspects of a hotel depend on one another in order to provide the best of service. In general, Hotel Employees are responsible for making sure guests are comfortable and satisfied.

This course aims to offer people who want to work in the field of Hospitality (Hotel, Tourism, F&B) a solid knowledge on a wide range of jobs and tasks, namely hotel and front desk organization, reception, housekeeping, food and beverage service, maintenance, security. Participants will also get in touch with the essentials of Sales-Marketing, Finance and Human Resources and will learn the secrets of what is called professional behaviour / appearance. 

  • Language: EN
  • Duration / Class: 3 hrs (total hrs: 50 hrs) 
  • Classes per week (approx.): 2-3

 

Course Content

Time: 8 weeks

Curriculum is empty

Potential Job placements

  • Housekeeping
  • Reservation Agent
  • Front office
  • Night Auditor
  • Concierge-Groom

Core Skills

  • Customer service
  • Politeness
  • Responsible
  • Industry awareness
  • Professional attitude

Hard Skills

  • Degree in Hospitality
  • Former work experience
  • MS Office
  • PMS Systems
  • English/Greek
  • Additional languages are an advantage

Soft Skills

  • Time management
  • Attention to detail
  • Flexibility
  • Team player
  • Strong communication skills
  • Interpersonal skills
  • Problem solving

Instructor

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